Irwin R. Cortez
Desktop Support Analyst | Intune, Azure AD, O365 Expert
Core Technical Strengths
Specialized expertise in modern endpoint management and cloud infrastructure.
Intune MDM
Comprehensive mobile device management and application deployment across enterprise environments.
Azure AD
Expert identity management, conditional access policies, and cloud-based directory services.
O365 Admin
Full-stack administration of Microsoft 365 suites, license management, and user provisioning.
Device Imaging
Large-scale OS deployment and configuration using modern autopilot and imaging techniques.
Tier 2-3 Support
Advanced troubleshooting and resolution for complex hardware and software enterprise issues.
Enterprise Scale
Proven ability to support nationwide deployments and large-scale user bases effectively.
Established Credibility
A decade of delivering reliable IT solutions across diverse enterprise environments, ensuring business continuity and user productivity.
Service Highlights
Tailored IT solutions for modern business infrastructures.
Device Onboarding
Streamlining the process from unboxing to full productivity with automated provisioning.
Target: New Hires & Remote Teams
Endpoint Management
Security-first management of all company assets using Microsoft Intune and Azure AD.
Target: Enterprise IT DepartmentsO365 Administration
Optimizing Microsoft 365 environments for maximum collaboration and security.
Target: Small to Mid-size BusinessesModern Imaging
Transitioning from legacy imaging to modern, hardware-agnostic deployment workflows.
Target: Rapid Growth CompaniesBilingual Support
Tier 2–3 technical assistance delivered fluently in both English and Spanish.
Target: Global & Multilingual TeamsSecurity Compliance
Ensuring all endpoints meet strict corporate security and compliance standards.
Target: Regulated IndustriesClient Feedback
Endorsements from enterprise partners and team leads.
"Irwin's expertise in Intune transformed our onboarding process. What used to take days now takes hours."
"Reliable, fast, and professional. His bilingual support was a game-changer for our South American branches."
"Exceptional problem resolution skills. Irwin handles Tier 3 issues with remarkable speed and clarity."
"The efficiency Irwin brings to device imaging is unmatched. A true asset for large-scale deployments."
"His knowledge of Azure AD and conditional access policies significantly bolstered our security posture."
"Consistently delivers high-quality end-user service while managing complex backend cloud infrastructure."
The Engagement Process
Assessment
In-depth review of your current IT infrastructure, endpoint security, and deployment bottlenecks.
Deployment
Management
Implementation of modern management tools (Intune/Azure) and streamlining user onboarding workflows.
Ongoing Support
Continuous monitoring, Tier 2-3 troubleshooting, and regular optimization of your cloud environment.
Ready to Modernize Your Endpoint Management?
Whether you need a nationwide deployment or specialized Tier 3 support, I am available for long-term full-time employment or consulting.
Request Consultation
Let's discuss how I can streamline your IT operations and support your user base.